Privacy Policy

Effective Date: March 28, 2026
Last Updated: March 28, 2026

1. INTRODUCTION

Welcome to BIGITEXCO (https://bigitexco.com/). We are a premium exporter of quality ingredients and processed foods based in Vietnam. Your privacy and the security of your business data are paramount to us. This policy outlines how we collect, use, and protect your personal data in compliance with Vietnam’s Decree No. 13/2023/ND-CP and international data protection standards.

2. DATA WE COLLECT

We only collect “Basic Personal Data” necessary to facilitate B2B trade inquiries and fulfill Requests for Quotation (RFQ). This includes:

  • Identity Data: Full name, job title, and company name.
  • Contact Data: Business email address, phone number (including WhatsApp/Zalo if provided), and office address.
  • Inquiry Data: Details regarding the products you are interested in (e.g., cashews, pepper, grains), volume requirements, and port of destination.
  • Technical Data: IP address, browser type, and usage data collected via cookies for website optimization.

3. PURPOSE OF DATA PROCESSING

We process your data for the following specific purposes:

  • Quotation Fulfillment: To provide accurate pricing and specifications for your requested products.
  • Communication: To contact you regarding your inquiry or active orders.
  • Contractual Necessity: To perform duties required for international shipping and export documentation.
  • Legal Compliance: To meet Vietnamese and international tax, trade, and safety regulations.

Under Vietnamese law and the GDPR, we process your data based on:

  1. Your Explicit Consent: Provided when you submit an RFQ form or contact us.
  2. Contractual Necessity: Necessary to take steps at your request prior to entering into a trade contract.
  3. Legal Obligation: To comply with export and customs laws.

5. DATA RETENTION

We retain your business contact information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, inquiry data is kept for 3 years to facilitate future trade cycles unless a deletion is requested.

6. YOUR RIGHTS

In accordance with Decree 13/2023/ND-CP, you have the following rights:

  • Right to be Informed: To know how your data is being processed.
  • Right to Consent/Withdraw: You may withdraw consent for marketing at any time.
  • Right to Access/Edit: You may request a copy of your data or ask us to correct inaccuracies.
  • Right to Erasure: You may request that we delete your personal data (unless we have a legal obligation to keep it).
  • Right to Complain: You have the right to file a complaint with the Ministry of Public Security of Vietnam.

7. SECURITY MEASURES

We implement strict technical and organizational measures to prevent unauthorized access, disclosure, or loss of your data. This includes SSL encryption on our website and restricted access to our internal databases.

8. CONTACT US

For any questions regarding this policy or to exercise your data rights, please contact our Data Protection representative:

  • Email: infor@bigitexco.com
  • Address: 208 Nguyen Trai St., Ben Thanh Ward, Ho Chi Minh City, Vietnam

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